Credit Controller
- Gloucester
- Full time, Permanent
- £27,000 - £28,000 per annum
We are currently recruiting for a credit controller to liaise with company representatives and other relevant departments to resolve customer problems and opportunities.
Main roles and responsibilities:
- Managing the debt of a portfolio of customers
- Managing customer account details ensuring they are up to date
- Developing a B2B relationship with the customer
- Sending copy documents on request
- Releasing on-hold accounts following payment
- Dealing with customers over the phone and email
- Communicating with area sales representatives & other departments to resolve queries
- Handing of customer complaints by obtaining information and offering possible solutions
- Opening (and closing) customer accounts
- Allocating payments, refunds daily
- Releasing pro-forma orders following payment of account
- Updating ledgers with on hold queries
- Sending monthly report to the Accounts Manager, regarding unpaid invoices
What you will need:
- Excellent customer service
- Patience and the ability to remain calm in stressful situations
- Analytical skills and thorough attention to detail
- The ability to listen and negotiate with customers
- Excellent verbal communication
- Persistence and determination
- Familiarity with data entry software
- Ability to work well in a team
If you believe you are suitable for this position, please apply now, interviews taking place immediately!