Credit Controller

Location Gloucester
Job type: Permanent
Salary: ££27000 - £28000 per annum
Contact name: Conor Winchle

Contact email: construction@ivyresourcegroup.com
Job ref: SHCCG_1675433360
Published: about 1 year ago
Startdate: ASAP

Credit Controller
- Gloucester
- Full time, Permanent
- £27,000 - £28,000 per annum

We are currently recruiting for a credit controller to liaise with company representatives and other relevant departments to resolve customer problems and opportunities.

Main roles and responsibilities:

  • Managing the debt of a portfolio of customers
  • Managing customer account details ensuring they are up to date
  • Developing a B2B relationship with the customer
  • Sending copy documents on request
  • Releasing on-hold accounts following payment
  • Dealing with customers over the phone and email
  • Communicating with area sales representatives & other departments to resolve queries
  • Handing of customer complaints by obtaining information and offering possible solutions
  • Opening (and closing) customer accounts
  • Allocating payments, refunds daily
  • Releasing pro-forma orders following payment of account
  • Updating ledgers with on hold queries
  • Sending monthly report to the Accounts Manager, regarding unpaid invoices


What you will need:

  • Excellent customer service
  • Patience and the ability to remain calm in stressful situations
  • Analytical skills and thorough attention to detail
  • The ability to listen and negotiate with customers
  • Excellent verbal communication
  • Persistence and determination
  • Familiarity with data entry software
  • Ability to work well in a team

If you believe you are suitable for this position, please apply now, interviews taking place immediately!