Credit Control Team Leader

Location Gloucester
Job type: Permanent
Salary: ££35000 - £38000 per annum
Contact name: Conor Winchle

Contact email:
Job ref: SHCCT_1699020007
Published: 9 months ago

Credit Control Team Leader

Location: Gloucester, Gloucestershire

Hours: Full Time | Monday - Friday

Salary: Up to £38,000.00 per annum

This is an exciting and fantastic opportunity to join a company who is looking for an Accounts Supervisor to support the Head of Accounts within the Credit Control function. If you have experience in managing and leading a team or looking to add this to your portfolio this might be the right role for you, The ideal candidate will be able to relate financial concepts to non-financially minded stakeholders whilst driving a well-established team of up to 10.

Main Responsibilities:

  • Supervising team members in managing client portfolios.
  • Ensuring the team delivers against business requirements.
  • Assisting the Head of Accounts with regular debt reviews.
  • Testing all upgrades to the in-house system and training staff on system upgrades.
  • Training & development, target setting, performance monitoring and recruitment of staff.
  • On-boarding new starters, evaluating the performance of staff and developing training processes to ensure that all Credit Controllers are trained to the same level.
  • Attending regular meetings with senior managers and reps to resolve credit control issues.
  • Promoting strong customer service ethic within the team.
  • Notifying Head of Accounts of any "at risk" debts as they arise.
  • Handing of customer complaints by obtaining information and offering solutions.
  • Address compliance queries and ensuring accuracy.
  • Deputising for the Head of Accounts when necessary.
  • Managing ledgers and maintaining customer record details.
  • Processing refunds where applicable.
  • Ensuring all customer payment terms are adhered to.
  • Submitting bad debt provisions at each month end.
  • Building strong B2B relationships to ensure prompt payment.
  • Monthly reporting of aged debt reports.

What you will need:

  • 3 years+ in a similar role with supervisory or management experience.
  • Excellent customer service.
  • Patience and the ability to remain calm under pressure.
  • Highly proficient in Microsoft Office (Word, Excel and Outlook).
  • Strong communications skills both with the written and spoken word


  • Additional leave
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • On-site gym
  • On-site parking

This is a great opportunity for someone looking to progress their skills and grow within a business!

If you believe you are suitable for this position please apply now, interviews taking place immediately

If this job is not quite right for you but you are looking for a new position, as a specialist Accountancy & Finance Recruiter, please contact us for a confidential discussion on your career