Customer Service Administrator

Location Dursley
Discipline: Business Support
Job type: Permanent
Salary: ££24000 - £26000 per annum
Contact name: Conor Winchle

Contact email:
Job ref: SHCUSSEAD_1682688141
Published: about 1 month ago

Customer Service Administrator

- Dursley

- Full time, Permanent

- Salary up to £26,000 per annum

Main Responsibilties:

  • Develop relationships with key customer contacts to ensure customers place orders for the correct day and upsell orders where possible to ensure full pallet deliveries.
  • Receiving and accurately processing orders onto the system
  • Reacting to changes in demand and logistics and informing internal and external stakeholders appropriately
  • Work with third party logistics partners to ensure that stock is picked and delivered correctly
  • Create and input new customers and new delivery points on the system
  • Amending sales and purchase prices in the system when necessary
  • Maintain and develop relationships with suppliers, customers and supply chain contacts
  • Notify customers of any potential delivery issues in advance
  • Use of customer portals to track delivery performance, identify issues and report back to the business
  • Identify and arrange stock derogations with customer, supported by the account manager
  • Ensure orders are invoiced accurately and on time
  • Respond to customer requests for information and access relevant computer files
  • Management of new launch phasing and ordering
  • Ad hoc duties may be required to support the wider business

What you will need:

  • Ability to stay calm under pressure
  • Requires good telephone communication skills
  • Methodical and thorough approach to work
  • Organised and good at prioritising tasks
  • A great team player
  • Computer Literate

If you believe you are suitable for this position, please apply now!