Customer Service Administrator
- Dursley
- Full time, Permanent
- Salary up to £26,000 per annum
Main Responsibilties:
- Develop relationships with key customer contacts to ensure customers place orders for the correct day and upsell orders where possible to ensure full pallet deliveries.
- Receiving and accurately processing orders onto the system
- Reacting to changes in demand and logistics and informing internal and external stakeholders appropriately
- Work with third party logistics partners to ensure that stock is picked and delivered correctly
- Create and input new customers and new delivery points on the system
- Amending sales and purchase prices in the system when necessary
- Maintain and develop relationships with suppliers, customers and supply chain contacts
- Notify customers of any potential delivery issues in advance
- Use of customer portals to track delivery performance, identify issues and report back to the business
- Identify and arrange stock derogations with customer, supported by the account manager
- Ensure orders are invoiced accurately and on time
- Respond to customer requests for information and access relevant computer files
- Management of new launch phasing and ordering
- Ad hoc duties may be required to support the wider business
What you will need:
- Ability to stay calm under pressure
- Requires good telephone communication skills
- Methodical and thorough approach to work
- Organised and good at prioritising tasks
- A great team player
- Computer Literate
If you believe you are suitable for this position, please apply now!
