Technical Support Engineer

Location Gloucester
Job type: Permanent
Salary: ££33000 - £44000 per annum
Contact name: Conor Winchle

Contact email:
Job ref: SHTSE_1678459317
Published: about 1 year ago

Technical Support Engineer (IP / PON Specialised)

Full-Time - 37 hours/week, Office-Based Role.

We are looking to appoint an additional Technical Support Engineer that will be fundamental to the company's operational capability, accordingly for the right applicant, a defined career path is available with future options available.

What are we looking for:

The company markets a wide range of PDH, SDH, Ethernet/IP, MPLS, GPON, DWDM, Cellular and Wireless, LTE-based networking equipment. We provide and manage a variety of SNMP based network management systems that run on Linux, Solaris and Windows servers. The applicant must have a basic understanding of these technologies with specialist knowledge in either IP networking or PON.

We are looking for a positive, hardworking candidate who is willing to learn and keep on top of modern communication technologies as the telecommunication industry evolves. The company has a reputation for integrity and strong technical capability, the applicant will need to be a team player who can contribute ideas and apply good fault resolution methodology in an open environment. This person must also be capable of applying this knowledge both on-site with customers and in-house.

What you will need:

  • Ideally, the applicant should be educated to HNC level or above in a telecommunications field and preferably hold security clearance such as SC or DV, however this is not mandatory.
  • We provide 24/7 support to our customers so the ability to participate in a "week on - 3 weeks off" out of hours rota is essential. This will take the form phone support, Email support and the occasional site visit.
  • The company is offering an attractive salary for the right person, this will be very dependent on previous experience and their levels of knowledge.

Key Technical Skills

  • Specialist knowledge in IP/PON
  • Familiar with a range of test equipment such as optical power meters & light sources, BERT's, cellular scanners and multi-meters.
  • Able to conduct testing and produce full comprehensive test documentation / reports
  • Experienced in fault finding methodology
  • The ability to manage fault tickets process from beginning to end
  • Ability to administer and run small turn key projects
  • Experience with remote management platforms

Key Supporting Skills:

  • Excellent communication skills both verbally and written, internally and externally
  • Comfortable engaging with both customers and suppliers on technical and project related matters
  • Experience using Microsoft applications, such as Word, Excel and PowerPoint.
  • Ability to work as part of team or autonomously using their own initiative.
  • The ability to train other members of the team and customers.
  • Ability to transfer existing skills to the environment, technically, process wise and by experience
  • Ability to work under pressure and to given deadlines


  • £33,000 to £44,000 Dependent on experience.

If you believe you are suitabe for this position, please apply now!